Refund Policy
Last updated: 18 June 2026
1. Requesting a refund
You can request a refund from your order page (My Tickets → open the order → Request Refund) as long as the ticket has not been checked in at the door. Approved refunds are returned to your original payment method by Stripe, typically within 5–10 business days.
2. Organizer-set terms
Each event organizer may set their own refund window (e.g. "refundable up to 48 hours before"). Where an organizer offers no refunds, all sales are final except as required by law.
3. Cancelled or postponed events
If an organizer cancels an event, you are entitled to a full refund of the ticket price. The 2% platform fee may be non-refundable. For postponed events your ticket remains valid for the new date.
4. Free tickets
Free tickets carry no charge; "refunding" simply cancels the ticket and returns the spot to inventory.
5. Help
If you can't process a refund yourself, contact the organizer or email support@lsptickethive.com.